A2B Removals Group
Privacy Policy
A2B Removals Group regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all A2B Removals users, and conforms to Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Adam Woods at (08) 9244 7784
In order to use the A2B Removals Group website, we may require information from you in order to provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.
Any information collected by A2B Removals Group is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.
Any details collected from A2B Removals Group customers is required in order to provide you with our products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff development.
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at marketing@a2bremovals.com.au.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at marketing@a2bremovals.com.au
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
A2B Removals Group uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at marketing@a2bremovals.com.au.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your infor-mation with that party.
Third Parties
A2B Removals Group may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for any other purpose.
A2B Removals Group does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the A2B Removals Group site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of www.a2bremovalsgroup.com.au.
If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.
A2B Removals Group uses the eWAY Payment Gateway for its online credit card transactions. eWAY pro-cesses online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by A2B Removals Group or any outside party. – All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
– eWAY is an authorised third party processor for all the major Australian banks.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by A2B Removals Group.
For more information about eWAY and online credit card payments, please visit www.eWAY.com.au
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. Storage dates will be placed based on availability and goods purchased. As per local removals, office, interstate or international relocations, we will send your goods via truck or rail within 8-14 working days; however delivery will be dependent upon services booked and availability. Client will be advised of changes to delivery and given further information based upon their unique inquiries.
If you wish to query a delivery please contact us at operations@a2bremovals.com.au.
If for any reason you are not completely satisfied with your storage purchase, we are able to refund services up to 48 hours after booking online. Please email us at operations@a2bremovals.com.au within the first 48 hours of booking online if you are not satisfied with your purchase so that we can resolve any problems.
All delivery and insurance costs are to be paid by the buyer. You assume any risk of lost, theft or damaged goods therefore we advise you to take out insurance.
If you have any enquiries regarding this document and the payment services offered by eWAY please visit our website at www.eway.com.au
